Refund policy

Returns & Exchanges

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be unworn and unused, with all original tags still attached, and returned in the same condition in which you received it. You will also need your receipt or proof of purchase.

To Start a Return

Please use our self-service return portal:

https://shopify.com/66975072442/account

Follow the instructions to select the item(s) you would like to return.

For an Exchange

Please start the return process using the link above, then email us at info@soierose.com with your order number and let us know which item, size, or color you would like in exchange.

Prefer to Mail Your Return Directly?

You may also send your eligible return to:

SoieRose
801 Byron Way
Hoover, AL 35226

Please include your order number and a note explaining whether you would like a refund or exchange. You may also email this information to info@soierose.com.

If you have any questions regarding a return or exchange, please contact us at info@soierose.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged, including custom or personalized products and gift cards.

Items that have been worn, used, altered, washed, damaged after delivery, or have had their original tags removed or detached are not eligible for return or exchange, except where otherwise required by applicable law.

Unfortunately, we cannot accept returns or exchanges on final sale items, except where otherwise required by applicable law.

Please contact us at info@soierose.com if you have questions about whether a specific item is eligible.

Exchanges

Exchanges may be requested within 30 days of receiving your order.

To qualify, the item must be unworn and unused, with all original tags still attached, and in the same condition in which you received it.

To request an exchange, start the return process through our self-service return portal and then email info@soierose.com with your order number and the replacement item, size, or color you would like.

Exchange availability is subject to current inventory. If the requested replacement is unavailable, you may choose another available item or request a refund in accordance with our return policy.

European Union Customers

If your order is shipped to the European Union, you may have additional rights under applicable EU consumer protection laws, including a statutory right to withdraw from eligible online purchases within 14 days of receiving your order.

Nothing in this return policy limits any rights you may have under applicable law.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@soierose.com.