Refund policy

Returns & Exchanges

We have a 30-day return and exchange policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be unworn and unused, with all original tags still attached, and must be returned in the same condition in which you received it. You’ll also need the receipt or proof of purchase.

To start a return or exchange, please contact us at info@soierose.com. Returns and exchanges will need to be sent to the following address:

801 Byron Way
Hoover, AL 35226

If your return or exchange is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

You can always contact us at info@soierose.com with any questions regarding returns or exchanges.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned or exchanged, including custom or personalized products and gift cards.

Items that have been worn, used, altered, washed, damaged after delivery, or have had their original tags removed or detached are not eligible for return or exchange, except where otherwise required by applicable law.

Unfortunately, we cannot accept returns or exchanges on final sale items, except where otherwise required by applicable law.

Please contact us at info@soierose.com if you have questions about whether a specific item is eligible.

Exchanges

Exchanges may be requested within 30 days of receiving your order.

To qualify for an exchange, the item must be unworn and unused, with all original tags still attached, and in the same condition in which you received it.

Please contact us at info@soierose.com to request an exchange before sending your item back. Items returned without prior authorization will not be accepted.

Exchange availability is subject to current inventory. If the requested replacement item, size, or color is unavailable, you may choose another available item or request a refund in accordance with our return policy.

European Union Customers

If your order is shipped to the European Union, you may have additional rights under applicable EU consumer protection laws, including a statutory right to withdraw from eligible online purchases within 14 days of receiving your order. Nothing in this return policy limits any rights you may have under applicable law.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@soierose.com.